EXPERIENCE
Schrodinger, NY — System Admin II
June 2021 - Present
- Collaborate with a small team of seasoned veterans, IT senior leadership, and scientific and technical groups across the organization to establish, plan, prioritize and execute goals
- Advise on workflows, continually identifying areas for improvement by drawing from your business analysis skills
- Design, implement, configure, and maintain identity and access management, directory services, and automated solutions with meticulous attention to documentation
- Partner with the business and with vendors to analyze complex business processes and problems, investigating solutions and make recommendations
- Maintain end user systems, software licenses, and subscriptions with ticketing and knowledge management through Jira and Confluence
IntegraTouch - SiriusXM, NJ — Release Management Engineer
March 2020 - June 2021
- Responsible for interacting with project managers as well as developers to analyze requirements, data mapping, data integration, and support mission-critical applications that meet the requirements of our business partners and our customers.
- Create application support documentation as required by the application support teams for acceptance of systems changes into production.
- Facilitate/lead reviews (walkthroughs) of technical specifications with other members of the technical team.
- Communicating design, requirements, feature set, functionality, and limitations of systems/applications to team and development leaders.
- Provide on-call and after-hours support as required for production releases and to respond and provide Tier 2 support on production outages.
- Provide application performance monitoring and tuning for improvements.
- Facilitate/lead troubleshooting collaboration calls between multiple technical teams
- Managed and deployed testing, performance, and production releases for SiriusXM-Pandora radio applications using Linux and Docker technologies in the Identity Management (IDM) department.
- Monitored company servers and worked with a team to optimize performance
- Communicated design, requirements, feature set, functionality and limitations of systems/applications to team and development leaders.
- Provided application performance monitoring and tuning for improvements.
- Collaborated with multiple technical teams to troubleshoot service releases.
Serraview, NY — System Administrator
June 2018 - March 2020
- Provide support and troubleshoot system hardware and software issues for on-site and remote users via TeamViewer QuickSupport.
- Responsible for user administration through Active Directory, including creating, setting up, maintaining, deleting, resetting, and locking/unlocking accounts.
- Set up and deploy security policies for users and computers via Group Policy Objects (GPOs).
- Manage SFTP and FTP servers.
- Administer Atlassian products Jira and Confluence.
- Manage Active Directory, LDAP, WSUS, Group Policies, and set permissions.
- Monitor server behavior (memory, storage, and CPU) and troubleshoot issues using monitoring tools such as Datadog and PagerDuty.
- Administer Office 365, including creating, modifying, and troubleshooting emails and their access, creating groups, distribution lists, email addresses, and implementing mailbox policies and security measures.
- Contact various suppliers, track, and maintain inventory levels for IT equipment purchases.
- Manage and provision equipment for all new hires (mobile phones, desktop peripherals, laptops, and desktops).
- Manage antivirus software and deploy agents to workstations using Trend Micro OfficeScan.
- Administer G Suite.
- Manage and deploy Palo Alto and Cisco Umbrella.
- Administer Windows Server (2008R2, 2012/R2, 2016).
- Administer AWS (VPC, IAM, Roles, S3, RDS, EBS, EC2, Snapshots, Route53, SES, Certificate Manager, etc.).
- Maintain server infrastructure hosted in Rackspace and AWS.
- Deploy security patches to servers and workstations using WSUS.
Fareportal, NY — Senior Desktop Engineer
February 2017 - June 2018
- Providing prompt and effective assistance to corporate end-users, addressing IT issues to minimize workflow disruptions.
- Offering support to the IT Help Desk and Network Team, managing a variety of technologies to ensure optimal performance.
- Managing Tier 3 escalation requests directly via phone and remote access tools such as Bomgar and Webex, resolving complex issues efficiently.
- Configuring and troubleshooting TCP/IP networks to ensure reliable and secure network communication.
- Installing and configuring Windows desktops and Mac OS to meet user requirements and maintain system integrity.
- Developing, maintaining, and implementing servers and systems in a mixed technology environment to support organizational needs
- Performing routine Active Directory administration tasks, including Group Policy configuration, deployment, and management.
- Conducting system migrations and upgrades, ensuring all PCs are updated with the latest patches using WSUS.
- Configuring system security measures, including Group Policies, virus management, and enforcing system access policies to protect organizational data.
- Deploying and maintaining Microsoft WSUS patch management to keep systems secure and up-to-date.
- Managing the deployment and maintenance of system images to ensure efficient provisioning of new and replacement devices
- Configuring and administering Symantec Backup Exec, creating and maintaining daily backups to safeguard data integrity and availability.
Ramaz School, NY — Senior Desktop Engineer
February 2015 - February 2017
- Technical Leadership:Act and support as the technical lead on various projects and collaborations within the school, such as SCCM Deployments, Deploy Studio, WSUS, and Group Policy
- System Configuration:Set up laptops and desktops using images created on SCCM and configure systems for new users.
- Print Server Management:Configure and deploy print servers, installing printers through Group Policy using targeting levels
- Mobile Device Suppor:Support employees and end users with issues on their iOS and Android devices.
- Technical Assistance::Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware in both school and office environments.
- Query Response:Respond to queries in person or over the phone
- Hardware Troubleshooting:Troubleshoot and replace computers, monitors, document scanners, printers, and other peripherals in a fast-paced environment.
- Server Maintenance:Update memory and hard drives for servers, and install and maintain software updates periodically.
- Event Support::Set up and break down AV and tech equipment for teacher and school events.
- Network Administration Support:Support network administration, including backup, security management, user account management, e-mail systems (including e-mail web server), internet access, office systems, and applications support.
- Network Troubleshooting::Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Peripheral Installation:Install computer peripherals for users.Customer Follow-Up: Follow up with customers to ensure issues have been resolved.
- Diagnostic Reporting:Run reports to identify recurring malfunctions
- Computer Maintenance:Clean up computers and run diagnostic programs to resolve problems.